Terms of Service

• ZonelyG sells top-ups, gift cards and in-game items for popular games.
• We are an independent seller. We are not a game publisher and we are not affiliated with any of them.
• Using the site means you accept everything on this page. If you do not agree, please do not place an order.
• You must be at least 15, or have a parent or guardian’s consent, to buy from us.

• One account per person. Keep your details accurate so we can help you when something goes wrong.
• You are responsible for your password. Orders placed from your account are treated as placed by you.
• Balance, Play Coins and points can only be used on ZonelyG. They are not cash, cannot be withdrawn and cannot be transferred.
• We may suspend accounts showing signs of fraud and hold the related balance until the matter is resolved.

• The price shown at checkout is the final price. Each payment method has its own currency: bank transfer / QR and site balance are in VND, PayPal is in USD.
• PayPal adds a processing fee. It is added and shown clearly before you confirm the payment.
• Please send the exact amount with the exact transfer note. A wrong note means our system cannot match your payment and it has to be handled by hand, which is slower.
• The details you enter — player ID, server, game account — must be correct. This is the one part we cannot verify for you.
• Unpaid orders expire automatically after a while, and any Play Coins deducted are returned to your account.

A wrong player ID or wrong server is the most common mistake and is almost never recoverable. Please double-check before confirming.

• Most orders are automated and complete within a few minutes of a successful payment.
• Some products depend on a third-party supplier and can take longer, especially at peak hours or during game maintenance.
• You can follow your order status in your order history. Codes, cards and supplier replies appear there.
• If an order takes unusually long, contact us with the order ID — please do not place a second order for the same item.

• Orders rejected by the supplier at purchase time are refunded automatically to your site balance.
• Payments below the required amount are refunded in full.
• Orders already delivered — topped up in-game, or with the code revealed — cannot be refunded, because you have received the goods.
• Orders stuck for a long time on the supplier’s side are reviewed by hand. The supplier may still deliver late, so an automatic refund would risk you keeping both the money and the goods.
• Mistakes in the details you entered are not covered by refunds, but contact us anyway — if it can still be fixed, we will try.

Refunds always go to your ZonelyG balance, which is in VND. PayPal orders are converted at the exchange rate applied at refund time.

• Play Coins are a promotional reward funded out of the profit on your orders. They are not money and cannot be cashed out.
• Coins can only discount part of an item, never bring an order down to zero. The maximum is shown right next to the coin input.
• Coins are deducted when you place the order, even for bank or PayPal payments, so the same coins cannot be spent twice while a payment is in flight.
• A Love Code rewards both the person using it and the code owner once the order completes. Share your code kindly — no spam.
• Creating fake accounts to use your own code will have the coins removed and may get the account suspended.

• Pay with a card, bank account or wallet that is not yours.
• File a chargeback with your bank or PayPal after receiving the goods.
• Exploit system bugs, pricing errors, or automate ordering for profit.
• Use bots or scripts, overload the site, or probe it for vulnerabilities.
• Resell our services under the ZonelyG name without an agreement with us.

Where we find any of the above, we will cancel the orders, suspend the account and hold the related balance.

• We collect only what an order needs: your email, display name, order details, and whatever you enter for the top-up itself.
• We do NOT sell, rent or trade your data to third parties for advertising.
• Details required to fulfil an order — player ID, server — are sent to the relevant supplier. That is the only way the order can be completed.
• We never store your card number. Payments are handled by your bank and by PayPal on their own systems.
• For services that need you to log into your game account, that information is visible only to the staff processing your order, and you should change your password once the order is done.
• The site uses cookies to keep you signed in and to remember your language and currency.
• You can ask to see or delete your personal data by contacting us.

• Our liability for any order is capped at the amount you paid for that order.
• We are not responsible if a game publisher suspends your game account — that is their decision under their own rules.
• We are not responsible for disruptions coming from publishers, suppliers or payment gateways, such as unscheduled maintenance.
• Game names, logos and artwork belong to their respective publishers and appear here only so you can recognise the product.

• We may update this page as the service changes. The update date is always shown at the top.
• The terms that apply to your order are the ones published when you placed it.
• For significant changes we will post a notice on the site or on Discord.